Superbet Privacy Policy — Your data is safe with us

Superbet (superbet.ml) is committed to delivering the best online gaming experience to players in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we keep it secure. By following Superbet's privacy policy, we aim to earn and maintain your trust.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please contact us or refrain from using our services.

Superbet believes your privacy is a fundamental right. That is why we only collect information that is genuinely necessary — nothing more. We are fully transparent about how every piece of your data is used.

Superbet collects the following types of information:

We never collect your bank PIN, password, or full payment card number. If you are ever asked for this information, it is not from Superbet — please report it to us immediately.

Superbet uses your information for the following purposes:

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals and to prevent financial fraud.
• Customer Support: To resolve your issues quickly and effectively.
• Ensuring Security: To detect and prevent fraudulent activity.
• Responsible Gaming: To detect unusual gaming patterns and provide support at the right time.
• Service Improvement: For statistical analysis to improve your experience.
• Promotional Communications: To send you offers and bonus information, with your consent.
• Legal Obligations: To comply with requests from government or regulatory authorities.

Superbet does not sell or rent your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket receive only the minimum information necessary to complete transactions.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or a lawful request from an investigative authority in Bangladesh.
• Security Partners: Specialist firms in fraud and cyber-attack prevention — they receive only the necessary data and operate under contract.
• Business Transfers: In the event of a change in Superbet's business ownership, your information may be transferred to the new owner, but you will be notified in advance.

All third parties who receive your data are bound by confidentiality agreements with Superbet and may not use it beyond the scope of those agreements.

The Superbet website and app use cookies and similar technologies to enhance your experience. We use three types of cookies:

• Essential Cookies: Keeping your login session active and storing security tokens — without these, the site won't function properly.
• Performance Cookies: To measure page load times, detect errors, and understand which parts of the site are used most.
• Preference Cookies: To remember your language preference, theme settings, and personal customizations.

We do not use third-party advertising tracking cookies. Your gaming habits or behavior are never shared with advertisers.

Superbet does not retain your information longer than necessary. Specific retention periods are defined for each type of data:

• Account Information: For the duration of the account and up to 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (as required under Bangladesh financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Gaming History: 2 years, or sooner upon your request.
• Customer Support Chat: 1 year.
• Login logs & security information: 1 year.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

You have the following rights over your personal information at Superbet:

Superbet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors.

• An age verification process is carried out at the time of registration.
• If we become aware that any data has been collected from a minor, it will be deleted immediately.
• If you have any concerns, please contact us — we will act promptly.

Superbet follows the highest industry standards to protect your data. Our security infrastructure consists of the following layers:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Servers are protected against attacks.
• Regular Security Audits: Regular audits are conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection.
• Incident Response Plan: In the event of a security breach, you will be notified within 72 hours.

That said, no system is 100% secure. We also encourage you to use a strong password, change it regularly, and never share it with anyone.

Superbet may update this privacy policy when necessary. In the event of changes, we will take the following steps:

• You will be notified by email or SMS at least 14 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after the new policy takes effect will be considered acceptance of the updated terms.
• If you do not agree to the changes, you may request to close your account.

If you have any questions or concerns about this privacy policy, please reach out to our dedicated privacy team. We always treat your privacy as our top priority.